We understand how important security is to you. Credit card and order data is encrypted and secure. The platform we are hosted on is Level 1 PCI compliant and uses 256-bit SSL certificates to keep order details secure.

Kayura will accept returns on any orders placed through our website within 30 days of purchase. Please see our returns + exchanges page for complete information. We are only able to accept returns for items purchased through www.kayuraeffect.com

Standard Shipping on orders is $5.95. Standard Shipping on orders $35 or more is FREE. Expedited shipping options are available for an additional fee and will be listed at checkout. Please note that expedited shipping options are available for Monday.

We offer Free Standard Shipping to all orders over $35.

After 1 business day for processing, please allow 2-5 business days* for Standard Delivery and up to 3 business days for Express.  

Please note the above timeframes are estimates and cannot be guaranteed.

Your order will arrive approximately 7-10 business days from date of purchase (Hawaii, Alaska, Puerto Rico & US Virgin Islands may experience longer transit times). All orders placed after noon EST will be processed the following business day.

Yes! Outside of the USA, we’re currently accepting orders from Canada, Germany, France, and the UK. We offer UPS shipping internationally, and duties and taxes will be pre-paid and collected during checkout.

We accept returns in case the product has some issue.

And if you have used the products and finding they are not suitable for you, you may be eligible for our 30 day satisfaction guarantee. If you have received your products within the last 30 days and aren’t happy with the results, please reach out to us at hello@kayuraeffect.com so we can assist you with your routine.

Once your refund has been processed, this will show in your account within 5-7 business days depending on your banking provider. If your order has been returned to us by the carrier, the refund will be processed within 14 business days of the order being delivered back to us. 

Orders submitted to us process and ship very quickly. We will do our best to modify an existing order if you contact customer care at hello@kayuraeffect.com but we offer no guarantee that your order will be canceled or modified. Sorry for any inconvenience this may cause.

Once you have placed your order, you will receive an order confirmation email. Click ‘View my Order’ in the confirmation email to see the status of your order in our warehouse. Once the order has shipped, you will receive a shipment confirmation email, along with your order status being updated with your tracking information. 

Please note – we advise 1 full business day for processing your order in our warehouse! You can also see the status of your order on our website.

We only have 30 minutes to be able to make address amendments once the order has been placed. Please do reach out to our team at hello@kayuraeffect.com to see if this is still possible.

We’re sorry to hear you didn’t receive your order as planned. Please contact our team at hello@kayuraeffect.com, along with an image of what you have received and your order number. Our team will be happy to help you.

We’re sorry to hear your order didn’t arrive complete. Please contact our team at hello@kayuraeffect.com and they will be happy to help.

We offer a variety of payment methods to complete your purchase as you wish. You can select your payment method at the payment section of checkout. 

• Visa  
• Visa Debit 
• Maestro 
• MasterCard 
• American Express 
• Paypal 
• ShopPay 
• GooglePay 
• ApplePay 

All transactions are secure and encrypted.

We’re sorry to hear you’re having difficulty placing your order. Please double check all card details are correct and you are using a payment method accepted by our website. We advise to ensure the expiry date and billing address are correct, and check the funds available in the account.

Please be rest assured that shopping with us is completely safe! We’re fully compliant with the data protection act and we care about keeping your details secure. 

For further information, please visit our Privacy Policy page. 

If you would like us to erase your data, please contact our team at hello@kayuraeffect.com along with the email address associated with your account and where you are based.

We’re sorry to hear you would like to delete your account. Please contact our team at hello@kayuraeffect.com along with the email address associated with your account and where you are based.

When at the log in page, please select ‘Forgotten my password’ to receive a password reset to the email address associated with your order. If you don’t receive this email, and you have checked your spam/junk folder, you may not have an active account with us. Try using the ‘Sign Up’ page instead!